Privacy Policy
Last Updated: January 15, 2025
At quinoralivest, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial discipline platform. We're committed to transparency and giving you control over your data.
Information We Collect
When you use our platform, we collect information that helps us provide better financial education services. This includes details you provide directly and information we gather automatically.
Personal Information You Provide
- Name, email address, and contact information when you create an account
- Financial goals and preferences you share in your profile
- Communication preferences and feedback you provide
- Payment information for premium services (processed securely by third-party providers)
- Content you create or share within our learning modules
Information We Collect Automatically
- Usage patterns and interaction data with our platform features
- Device information including browser type, operating system, and IP address
- Cookies and similar tracking technologies for platform functionality
- Log files that help us understand platform performance and user experience
We only collect information that's necessary to provide our services and improve your learning experience. You can control much of this information through your account settings.
How We Use Your Information
Your information helps us personalize your financial learning journey and maintain a secure, effective platform. Here's specifically how we use different types of data:
Service Provision and Personalization
- Customize learning content based on your financial goals and progress
- Send course updates, progress reports, and educational newsletters
- Provide customer support and respond to your inquiries
- Process payments and manage your subscription preferences
- Recommend relevant educational resources and tools
Platform Improvement and Security
- Analyze usage patterns to enhance platform features and user experience
- Detect and prevent fraudulent activities and security threats
- Monitor platform performance and fix technical issues
- Conduct research to improve financial education methodologies
We never use your personal financial information for marketing purposes without explicit consent. Our primary focus is supporting your financial education journey through relevant, helpful content and services.
Information Sharing and Disclosure
We believe in keeping your information private. We don't sell personal data to third parties, and we only share information in specific, limited circumstances that support our service or comply with legal requirements.
Service Providers and Partners
We work with trusted third-party companies that help us operate our platform. These include payment processors, email service providers, and cloud hosting services. All partners must agree to strict confidentiality requirements and can only use your information to provide services to us.
Legal Requirements
We may disclose information if required by Malaysian law, court orders, or government regulations. This includes compliance with the Personal Data Protection Act 2010 (PDPA) and cooperation with legitimate law enforcement requests. We'll notify you when legally permitted.
Business Transfers
If quinoralivest is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice and ensure the new entity maintains similar privacy protections.
Data Storage and Security
We take data security seriously, using industry-standard measures to protect your information. Our security practices are regularly reviewed and updated to address evolving threats and maintain user trust.
Security Measures
- Encryption of data during transmission and storage using TLS 1.3 protocols
- Regular security audits and penetration testing by independent firms
- Access controls limiting staff access to user data on a need-to-know basis
- Multi-factor authentication for administrative accounts and sensitive operations
- Secure backup systems with geographic redundancy for data protection
Data Retention
We retain your information only as long as necessary to provide services or as required by law. Active account data is maintained while your account remains active. After account deletion, we securely delete personal information within 90 days, except for limited data required for legal compliance, which is anonymized when possible.
International Data Transfers
Your data is primarily stored on servers located in Malaysia. When we use international service providers, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data transfer regulations under Malaysian PDPA requirements.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you, delivered in a readable format within 21 days.
Correct Information
Update or correct any inaccurate personal information through your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Limit Processing
Restrict how we process your information for specific purposes while maintaining essential service functionality.
Data Portability
Receive your data in a structured format that you can transfer to other services when technically feasible.
Withdraw Consent
Opt out of marketing communications or withdraw consent for non-essential data processing activities.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your platform experience, remember your preferences, and analyze usage patterns. You have control over these technologies through your browser settings.
Types of Cookies We Use
- Essential cookies required for platform functionality and security
- Preference cookies that remember your settings and customizations
- Analytics cookies that help us understand how users interact with our platform
- Performance cookies that monitor loading times and technical issues
Managing Cookie Preferences
You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality. We provide a cookie preference center where you can adjust non-essential cookie settings while maintaining core platform features.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users through email or platform notifications at least 30 days before the changes take effect.
Policy Version History
Previous versions of this policy remain available upon request. We maintain a record of significant changes and their effective dates. You can always access the current version at quinoralivest.com/privacy-policy.
Continued Use
By continuing to use our platform after policy updates take effect, you acknowledge acceptance of the revised terms. If you disagree with changes, you can delete your account before the new policy becomes effective.
Privacy Questions or Concerns?
We're here to help with any privacy-related inquiries or requests regarding your personal information.
Arena Niaga Simee
31400 Ipoh, Perak, Malaysia